Table of Contents
IT Glue
Premium
IT Glue is a documentation management platform that helps IT teams store, organize, and access critical business information securely. By centralizing essential data, IT Glue ensures that vital documentation is readily available when needed, promoting efficiency and reducing downtime. IT Glue simplifies the process of tracking client data, configurations, passwords, and processes, making it invaluable for Managed Service Providers (MSPs) and IT departments.
Key Features
IT Glue offers a suite of features to enhance documentation management:
Centralized Knowledge Base: Organize and store all IT-related information in a single platform.
Automated Documentation: IT Glue automatically updates and syncs with other platforms, reducing manual input.
Password Management: Securely manage and share passwords across teams using their enterprise-grade encryption.
Network Documentation: Visually map network infrastructures for easier troubleshooting and understanding.
Flexible Search: Quickly find documents with advanced search features and tags.
These features enable IT teams to reduce response times and improve service delivery quality.
What Does It Do?
IT Glue acts as a central repository for documentation, giving IT professionals and service providers access to essential business information whenever needed. It allows you to organize processes, passwords, configurations, and more in a secure manner. The platform integrates seamlessly with many other IT tools, such as remote monitoring and management (RMM) software and professional services automation (PSA) systems. This means technicians have all the information at their fingertips to diagnose issues and manage clients efficiently.
What is Unique About IT Glue?
What sets IT Glue apart is its deep focus on IT-specific documentation needs. While many platforms provide general documentation solutions, IT Glue is tailored to meet the unique requirements of IT professionals and MSPs. Its ability to automate documentation tasks, such as updating configurations or syncing data across platforms, drastically reduces the need for manual updates, minimizing the risk of human error. Additionally, IT Glue’s integration with PSA and RMM tools makes it an ideal choice for IT teams that require fast and seamless workflows.
Who Should Use IT Glue?
IT Glue is an ideal solution for:
Managed Service Providers (MSPs): MSPs can centralize all client documentation, making it easier for technicians to manage and support multiple clients.
Internal IT Teams: Corporate IT departments can use IT Glue to manage internal documentation, ensuring that all processes, networks, and systems are thoroughly documented and easily accessible.
Help Desk Teams: IT Glue simplifies support operations by giving help desk technicians quick access to all the documentation they need to resolve tickets efficiently.
Supported Platforms to Deploy IT Glue
IT Glue is a cloud-based solution that can be accessed via any web browser. This makes it platform-independent, meaning that it supports deployment across multiple operating systems, including:
Windows
MacOS
Linux
Additionally, IT Glue has mobile apps available for both iOS and Android devices, allowing technicians to access important documentation from anywhere. This cross-platform flexibility ensures that IT professionals can access critical data at all times, regardless of the device they’re using.
Pricing
IT Glue operates on a Premium pricing model, offering several tiers depending on the size and requirements of your IT team. The pricing plans scale based on the number of users, storage requirements, and additional features like integrations and automation tools. While IT Glue does not offer a free tier, it does provide a comprehensive suite of tools that justify the cost for professional IT management and MSP operations. Pricing is generally available on request, so potential users are encouraged to contact IT Glue’s sales team for a customized quote.
Short Summary
IT Glue is a specialized documentation platform that empowers IT teams to manage information more effectively. From secure password storage to automated documentation updates, IT Glue is built to handle the unique needs of IT professionals, making it an indispensable tool for MSPs and IT departments alike. Its integration capabilities and focus on automation make it a leading choice for organizations looking to streamline their workflows and improve service delivery.
IT Glue
Premium
October 11, 2024
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Axonius is a robust cybersecurity asset management platform that provides organizations with unparalleled visibility, streamlined automation, and comprehensive security insights.
Enterprise
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