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November 1, 2023

What Are RMM Tools? Why Do Businesses Need RMM Tools?

What Are Rmm Tools Why Do Businesses Need Rmm Tools And Benefits Of Rmm Tools

Starting out an IT support business is not an easy task, especially if you’re not having the right tools at hand. The reason most people use remote connection tools that require their client to initiate a connection by visiting a website and downloading the tool makes their business less efficient as the method is time-consuming, and clients do not enjoy doing this at all. 

This is where an RMM tool is required. Businesses and managed service providers (MSPs) will find it much simpler to use this software to monitor the functioning of their devices over an extensive network. They can quickly and efficiently avoid system failures and cyberattacks and boost their networks’ dependability by using remote monitoring and management software (RMM).

But what are RMM tools? How do these tools work, and why do businesses need RMM tools to optimize their IT services? Read on as we have answered these questions in detail for you. 

Disclaimer: The list presented here is not based on any rank criteria. Listed as First could not be the best or listed as Last in the list is not the worst by any means. This is not a product review post. Please don’t go with the order of the tools. We clarify that the order doesn’t carry any rank. We are not here to judge the rank of the tools. We created this post to share the best options available in the market based on our professional work experience. Let’s get started.
-Arun KL

What Are RMM Tools

RMM is an acronym that stands for Remote Monitoring and Management. RMMs are great tools for any business looking to keep its IT environment running smoothly. They provide an easy way to manage all your systems, networks, and applications in one place, allowing you to identify and address any issues that may arise quickly. 

Additionally, they can help automate many tedious tasks associated with system maintenance. Having a reliable RMM tool is a must-have if you’re running a business. Not only will it save you time and effort when managing your network infrastructure, but it will also give you peace of mind knowing that your systems are constantly being monitored and maintained. 

Plus, depending on the features offered by the RMM tool, there can be additional benefits such as automated software updates, mobile device management, and application performance analytics. Using these tools can help your business get the most out of its IT environment.

A Brief History

RMM tools have come a long way since their inception. Initially, they were used mainly by system administrators for remote administration and control of computer systems. However, as technology progressed, RMM tools began to be used more widely by IT professionals who needed to manage multiple computers remotely. 

With the growth in cloud computing and virtualization technologies, RMM tools have become essential to IT infrastructure management.

Benefits of RMM Tools

Many people have an idea of what are RMM tools but they’re still unaware of the benefits it can give to the business. This is probably the reason most people ignore using RMM tools for their IT support businesses. 

So here we have listed the benefits of RMM tools to help people get a clear and detailed idea of the tools that can bring them success: 

Cuts Down on Downtime

Companies lose thousands of dollars annually due to several hours of network outage. Without working systems, you won’t have access to important information like client emails or necessary programs. 

It’s frustrating to believe you’re paying for people, space, and resources without seeing any return on investment as the company’s CEO. Customers won’t be able to reach you, and you won’t live up to their high expectations.

System uptime is guaranteed with the help of RMM software. Inaccessibility to your servers can occur for a variety of reasons, and if you don’t keep a check on them, you won’t be able to prevent it in advance. Remote monitoring and management solutions keep an eye on your servers around the clock and can fix any problems.

Think about how much money you can manage to lose due to downtime. In addition to that, clients can stop relying on the services you offer.

Constant Supervision

With RMM software, MSPs and enterprises can benefit from constant, around-the-clock monitoring. The IT infrastructure of a corporation can be constantly monitored using this program, and any changes to the network’s devices will be immediately communicated to the user. 

It improves the odds that problems can be fixed before they spread by being dealt with as soon as they emerge. In addition, MSPs and internal IT staff can collaborate to determine what values will cause alerts to be sent. Assuring that consumers gain the most from this monitoring is a top priority.

The program can provide comprehensive reports on the status and efficiency of the system as it now stands. Finding, diagnosing, and fixing issues can be accomplished much more rapidly for users with this. 

RMM software’s ability to monitor systems continuously helps businesses proactively spot issues before they become significant problems by alerting administrators to suspicious activity. They can then take measures to ensure that faults don’t spread and that the system is always up and running.

Reduce Maintenance

Keeping up with system maintenance is essential for any company that values data safety and operational continuity. Keeping up with software and OS updates, patch management, and other routine maintenance will help guarantee that your systems always have the most recent fixes, which can help prevent costly data breaches and downtime.

However, it is simple to overlook regular upkeep when things become hectic. This can only sometimes appear to be a top concern, but failing to do so might be rather expensive. It’s a relief that RMM software can perform the bulk of the regular upkeep that an IT infrastructure needs. 

This program will keep an eye on the system’s state and upgrade it when it’s most practical. This measure is taken to avoid any delays caused by upgrades or other system bottlenecks. This also guarantees that your IT infrastructure is robust and up-to-date.


Some of the difficulties that companies confront include the globalization of industry and the advent of enterprise-focused assaults. Organizations increasingly prioritize security measures as the prevalence of cyber threats grows.

Data security is critical when dealing with sensitive information about customers and businesses. Customers are scared away, and your reputation suffers if you have security problems.

Using a remote monitoring and management solution, you can keep an eye on your systems and prevent potential dangers from reaching your client’s network. You can feel more at ease knowing that your data is safe and that you won’t accidentally delete any crucial documents. Using RMM software can help to keep your business secure from outside threats.

Maximize Efficiency

You can expand your company without slowing down thanks to RMM software’s additional advantage of boosting productivity. IT departments can benefit from remote monitoring and management software by reducing the time and effort spent keeping track of and fixing their systems. 

So they can focus on expanding their clientele and improving their offerings. Similarly, managed service providers (MSPs) who implement RMM software will be able to streamline and automate much of the client-handling process. 

Automation such as this can help managed service providers save time and provide better customer support. As a result, they can take on more customers and grow their operations thanks to the boost in productivity. 

This is largely why remote monitoring and management have become so common. Because it has dramatically altered the way that businesses and MSPs handle computer systems administration.

Why Do Businesses Need RMM Tools

RMM tools help businesses stay on top of their IT systems and ensure they are always running smoothly. They provide real-time information about the performance and security of networks, servers, computers, and other devices. 

This helps you identify potential problems before they become more significant issues that can disrupt your business operations. With detailed reports, RMM tools also keep track of changes in the environment and alert you when action needs to be taken.

In addition, they can be used to schedule routine maintenance tasks, such as patching software or rebooting machines. By taking a proactive approach to IT management, RMM tools can help businesses save money by avoiding costly downtime and ensuring their systems are secure. With an RMM tool, companies can rest assured that their critical data is safe and secure. 

They will also benefit from increased productivity as employees access a reliable network. All in all, having RMM tools in place is essential for any business that wants to stay ahead of the curve in terms of efficiency and security.

Best RMM Tools to Consider

The list of some of the best RMM tools that you can consider getting for your business is as follows: 

NinjaRMM from NinjaOne

With its multi-tenant design, NinjaRMM from NinjaOne is a SaaS solution that MSPs can use while keeping their clients’ data separate. However, the IT operations division of a company with several locations might also benefit from this solution. Asset management is simplified with this program’s ability to scan remote networks and produce lists of gear and software installed.

This bundle can keep tabs on computers operating Windows, macOS, and Linux. It can monitor Hyper-V and VMWare virtualization as well. Aside from keeping tabs on the safety of the managed IT infrastructure, this service will also conduct security assessments.

Key Features

The key features of this tool include: 

  1. Multi-platform end-point management 

  2. Easy IT automation 

  3. Powerful patch management 

  4. Fast and secure remote access 

  5. Robust end-point protection 

  6. Integrated cloud backup

  7. Robust alerting and monitoring 


Built for managed service providers (MSPs), IT advisors, and in-house IT teams, Atera is a cloud-based managed IT solutions platform that offers a robust and comprehensive solution.

Atera is the ultimate all-in-one remote monitoring and management (RMM) tool suite, including everything you want in a single integrated solution. Remote Monitoring and Management (RMM), PSA, and Remote Access are all components of Atera.

Key Features

The key features of Atera are as follows: 

  1. Easy-to-use and intuitive UI.

  2. Remote monitoring and management 

  3. Remote access

  4. Professional service automation

  5. No onboarding costs.

  6. 24/7 local Customer Support

  7. No contracts or hidden fees

SuperOps RMM

An RMM system and a PSA service are included in the SuperOps SaaS platform, known as SuperOps. Investment Management, Policy Enforcement, Alert Management, and Patch Management are the four different modules that come standard with SuperOps RMM. 

These devices, in conjunction with the Service Desk module included in the PSA package, will give personnel the ability to run a comprehensive remote management and monitoring service for client computers.

Key Features

The key features of this tool are listed below: 

  1. Alerts for evolving problems

  2. Associated PSA functions

  3. Automated monitoring processes

  4. Endpoint management for Windows devices

  5. Client management 

  6. Quote, asset, and patch management 

  7. IT documentation available 

N-able N-sight

In-sight N-ability Remote Monitoring and Management (RMM) software is a service aimed squarely at managed service providers. The interface allows the user to both discover devices and immediately begin monitoring using predefined templates. The software’s user interface (UI) makes it easy for anybody to manage distant devices.

Key Features

Here are some of the key features of this tool: 

  1. Patch management

  2. Discover network devices

  3. Generate reports

  4. Remote access

  5. Remote monitoring and management 

  6. Ticketking and billing 

BarracudaMSP RMM

Barracuda Remote Monitoring and Management (RMM) is a software-as-a-service platform that provides MSP professionals with the capabilities necessary to keep client systems secure. 

The MSP will be able to provide prospective clients with a variety of alternatives, thanks to the inclusion of a service plan template in the bundle. After selecting a plan, it is possible to activate it inside the platform to guarantee that the services provided to the customer continue to comply with the SLA’s standards.

Key Features

The key features of this tool include: 

  1. A software manager

  2. SLA tracking

  3. Patch management

  4. Optional AV add-on

  5. Comprehensive reporting

  6. Real-time monitoring and alerting

  7. Centralized dashboard 

  8. Task automation

  9. PSA ticketing

  10. Third-party integration 


Domotz is a cloud-based platform that provides tools for network monitoring and administration and endpoint management solutions. This tool works well for bringing the management of various networks into one centralized location. As a result of its multi-tenant architecture, it is also ideal for usage by managed service providers (MSPs).

Key Features

The key features for this tool are listed below: 

  1. Autodiscovery

  2. Backup manager

  3. Remote management tools

  4. Patch management

  5. Unlimited endpoints

  6. Monitor external IP address or host

  7. Additional subnet monitoring

  8. TCP service monitoring

  9. Historical data aggregation 

Paessler PRTG Network Monitor

Paessler, a German IT monitoring software provider, is the company that is responsible for creating the PRTG Network Monitor. PRTG is an all-in-one solution that can monitor, control, manage, and troubleshoot networks of any size. 

This is more of a one-size-fits-all solution than a technology specifically built for managed service providers (MSPs). It can monitor resources in the cloud, on-premises, virtually, networks (local area networks, wide area networks, and wireless local area networks), apps, traffic, analytics, firewalls, Internet of Things devices, applications, and more.

Key Features

Following are the key features of Paessler PRTG Network Monitor tool: 

  1. Agentless monitoring technology.

  2. Single and central platform.

  3. Auto-discovery. 

  4. Automation

  5. Alerts & notifications

  6. Customizable reporting

  7. Distributed monitoring 

ManageEngine RMM Central

ManageEngine RMM Central is a multi-tenanted software platform that gives managed service providers (MSPs) access to all the tools necessary to manage their customers’ information technology assets. 

This is not a SaaS package, which is somewhat unusual for RMM management solutions. Instead, you will need to obtain a software bundle that can either be installed on your server running Windows Server or accessed as a service so that it may be installed on accounts with AWS or Azure.

Key Features

The key features are as follows: 

  1. Remote access

  2. Endpoint monitoring

  3. Performance alerts

  4. Patch management

  5. Server monitoring

  6. Storage monitoring

  7. WLC,VMware, and HyperV monitoring

  8. Fault management 

Bottom Line

Now that you know what are RMM tools and what are some of the best ones that you can use for your business operations, your company stands to gain a lot from implementing RMM solutions. It prevents problems that may otherwise arise in your business. With RMM in place, your system is safer, you spend less money, and you get more done.

Professionals can check in on your systems remotely to ensure everything is running well, so you can put that additional time to efficiently running your business.

We hope this post would help you learning what are RMM tools? How do these tools work and why do businesses need RMM tools to optimize its IT services. Thanks for reading this post. Please share this post and help to secure the digital world. Visit our social media page on FacebookLinkedInTwitterTelegramTumblrMedium & Instagram, and subscribe to receive updates like this.  

Arun KL

Arun KL is a cybersecurity professional with 15+ years of experience in IT infrastructure, cloud security, vulnerability management, Penetration Testing, security operations, and incident response. He is adept at designing and implementing robust security solutions to safeguard systems and data. Arun holds multiple industry certifications including CCNA, CCNA Security, RHCE, CEH, and AWS Security.

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